Frequently Asked Questions

No – even if your property doesn't slope enough to be completely passive, the pump we use is silent and will only turn on when the system collects approximately 300 litres of water to disperse, making it extremely energy efficient too!
Testing in the industry on vermaculture worm systems has found that after a nine-month period of the system not being used, the worms will go into a hibernation mode by laying eggs. When the system is used again, the miracle of nature happens – the eggs will hatch and the whole system will self-start again!
Not much changes for the worms! Even if your system is pumped, the tank has emergency storage space for 2,400 litres of treated water. On average, this would be enough for a 3-bedroom house sleeping 6 people for approximately 3 days. If your section is sloping enough for a passive system, it works entirely with gravity and no electric pump is needed.
Never! The worms recycle your waste so effectively that there is no requirement for costly pump-outs.
One of our customers’ favourite things about Wormsmart systems is how little maintenance they need. Related costs are therefore also very minimal. Visit our maintenance page for full details.
By working with nature to clean your wastewater to a high quality, Wormsmart systems actually improve their surrounding area. The nutrient-rich water and worm castings dispersed through your irrigation field act as rich natural fertilisers. Worm eggs are also discharged, with the worms keeping the soil aerated, the soakage fields can last indefinitely. One couldn’t ask for anything better than nature looking after itself!
The Wormsmart system has an incredibly large surface area, and since the medication is diluted with other wastewater, it is not a problem for the worms. In fact, recent research has found that worms can actually process toxic waste!
WormSmart Plus systems are approved in certain regions throughout New Zealand and have been successfully installed across many parts of the country. Approval requirements can vary between councils, and where a system falls outside an existing approved area, we are happy to work directly with the relevant council to provide the information and support needed for assessment.
Our WormSmart Plus performed exceptionally well during the rigorous industry testing programme known as the OSET trials, achieving an A rating for BOD (mg/L), TSS (mg/L), and Energy (kWh/day), demonstrating very low energy requirements. Backed by more than 20 years of development, installation experience, maintenance, and ongoing research, WormSmart systems have proven to be robust, reliable, and effective in a wide range of conditions.
Most councils will require a registered drainlayer to do the installation. We are happy to work with you and your drainlayer to make sure the system is installed correctly.
Yes, in most cases a council consent is required and we are happy to help with this whole process - from initial design schematics through to final sign-off.
We endeavour to leave an aesthetically pleasing finish on all installations. In most cases, tanks are buried underground, resulting in minimal visual impact. Each tank has a round access lid approximately 1.8m in diameter. These have a structural load of 550kg so can easily support a layer of mulch that blends with the natural environment.
Yes – the Wormsmart system loves garbage grinders! This is a very easy way to dispose of unwanted food scraps. Interestingly, we have noticed that the worm activity is very impressive in systems connected to insinkerators.
Environmentally friendly cleaning products are best suited and help maintain a healthy treatment environment for the worms and beneficial microorganisms. Harsh chemicals, bleach, and excessive use of antibacterial products should be avoided wherever possible, as they can impact system performance.
In general, using reduced quantities of cleaning products works best, particularly in homes supplied by rainwater or bore water. This naturally aligns with the efficient operation of a WormSmart system.
To help homeowners make informed choices, we provide a comprehensive list of recommended and suitable cleaning products in our Homeowner's Manual.